Why this course?

Equipped to Serve provides training that you can complete on your own in the comfort of your home or during your volunteer time at the Pregnancy Center.

How will I be learning?

The training consists of a variety of learning activities such as:

  • Video instruction
  • Power Point visuals with audio
  • Reading
  • Case Studies
  • Printable PDF documents for future reference
  • Reflection questions & written exercises
  • Interactive exercises to practice the learned skills
  • Check-ins with supervising staff at your Center
  • Fundamental reviews
  • Quizzes
  • Resources for additional study

How much time will it take?

The training is broken down into 15 self-paced sections that you must complete in order. Though some sections are longer than others, I believe you would be able to complete two sections in a week if you have the time to devote to the training.


View this video to see how this training fulfills your ministry's beliefs and mission.


In this training, Cyndi will walk you through . . .


  • Seven Fundamentals based on Jesus’ ministry to women found in the Scriptures.
  • The S.O.S. that every woman is sending out
  • The qualities of an effective helper
  • The phases of a crisis
  • The RIGHT communication skills
  • The steps to crisis intervention
  • Case studies and interactive exercises to practice the skills before meeting with clients
  • How to engage and connect with clients around abortion, adoption, evangelism, and reproductive loss
  • Volunteer self evaluation of their client interactions, providing a growing & learning environment


Hi, I’m Cyndi Philkill.

My Journey – How Equipped to Serve Came to Be


My journey started when I was the director of a Pregnancy Center in Baltimore, MD back in the early 80's. After a few years of serving clients, I began feeling increasingly uncomfortable with the way we had been trained to interact with our clients. I prayed that the Lord would show me a new way forward. I began studying Jesus’ interaction with women in the Scriptures.

While reading these stories I asked myself, “What did Jesus do that made his interactions with these women so life-changing?” As I read and re-read the stories, I began to see the communication skills, attitudes and actions that made Christ’s interactions so powerful. I now had the basis upon which to write the Equipped to Serve training materials.

As a result of training the Equipped to Serve curriculum over the last 25 years, I have seen volunteers grow in faith, self-confidence, and an understanding of what it means to speak the truth in love and serve others with integrity.

All across the world, these volunteers now empowered by Christ’s example, care more deeply for clients in ways that are life-transforming for both the volunteer and the client.

What people are saying about the Equipped to Serve Volunteer Training


"The Equipped to Serve online training was a great option because it allowed me to learn from Cyndi’s wealth of knowledge when my schedule allowed. I especially liked how she encouraged us to practice talking out loud, which felt silly at first but was very helpful to practice at home as I would in a class. It is evident that the course is designed to help students be ready to love on clients right after completing the program." 

Lindsay Winn Buena Vista Pregnancy Center, Buena Vista, CO


"The Pregnancy Center has been using the Equipped To Serve training for 22 years and we’d have it no other way! This training material introduces all of our volunteer client advocates to their work at the center. What we love most about this material, is how the sessions encompass every aspect of serving the women that enter our doors. This training literally “equips” the layperson to “serve” in pro-life ministry giving them a clear and comprehensive tool to use during and after their client sessions. It is well written and thoughtful in understanding the women we seek to serve.”

Andrea Krazeise Founder & Executive Director

The Pregnancy Center of Sanford, Oviedo & Winter Park, FL

Pricing & Enrollment

Frequently Asked Questions

When does the course start and finish?

The course starts when you enroll and you have 8 weeks to complete the course. Once enrolled you can access the course at any time during those 8 weeks.

How long do I have access to the course?

8 weeks

What if I am unhappy with the course?

I would never want you to be unhappy! If you are unsatisfied with your purchase, contact me within the first 30 days and I will give you a full refund.